Shipping time

Shipping FAQ:

1. My parcel was shipped but I didn’t get an update

Your parcel is in transit to the destination country, unfortunately, this process could mean the parcel is handed over to different couriers, countries, and airports that do not provide tracking information. The tracking number will update once the parcel arrives in the destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

2. My parcel is showing delivered but I didn’t receive it

Please check with your neighbors or your local post office as couriers can deliver parcels to different addresses or local post offices if there is no answer at the delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.

3. Is a signature required?

Yes, all our parcels require a signature to confirm safe delivery,  some countries/couriers will use the GPS tracking system fitted to their vehicle to confirm safe delivery of your parcel, and some will take photos of the parcel been delivered to your door. This is in line with internal courier rules to reduce contact with customers and keep everyone safe.

4. What if my parcel is lost?

We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked as lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase.

Shipping Times

Please be aware that some countries can stop parcels at the border for security checks and import taxes. These can add to total delivery times. Depending on your country’s laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Autoo Car Mats or the couriers we use. All these taxes are government-imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.

To offer the best quality/price ratio, all our products are made and shipped from our factory directly. We supervise the production, packing, and shipping process to ensure you receive the best value for money.